You will appreciate that we are a very busy clinic trying where possible to meet all of our clients needs.
Your therapist’s time is precious to you and to us, so missed and late cancelled appointments do result in a loss of the therapist’s earnings and lost opportunities for other clients to receive treatment.
All new clients are required to pay a £25 booking fee* or the value of treatment if under £25. This fee will be deducted from your treatment cost on the day of your appointment and is fully refundable provided at least 24 hours (for treatments of 1 hour or less) or 48 hours (treatments longer than 1 hour) is given if cancelling or changing appointments.
If an appointment is cancelled within the 24 or 48 hours prior to your appointment we charge 1/2 of the appointment booked.
If no notice of cancellation is given we charge the full cost of the treatment booked.
This means that if, for example, you are taken ill or stuck in traffic you may still have to pay for the appointment or part of it.
If however we are able to fill the missed or cancelled appointment no charge will be made to you.
We trust that you respect these terms as fair to all.
*£25 Booking Fee for new clients can be taken in person, securely over the phone or online. If you wish to pay online using Paypal please let us know and we can send you a link to our payment form.